SaleKeep

Privacy Policy

Effective date: [To be set at launch]

This Privacy Policy describes how [Company Name] ("we," "us," or "our") collects, uses, and shares personal information when you use SaleKeep ("the Service"). By using the Service, you agree to the practices described here.

1. Information We Collect

Information you provide

  • Account information: your email address and, if you choose to set one, your display name.
  • Workspace information: your workspace name, sender identity (name and email), and timezone.
  • Customer records: the legal names, contact names, and email addresses of your customers that you enter into the Service.
  • Submissions: documents and form data that your customers upload through the Service’s submission links.
  • Review decisions: acceptance, rejection, and correction decisions made by your team, including reviewer notes and rationale.

Information collected automatically

  • Log data: IP address, browser type, operating system, referring URL, pages visited, and timestamps. We use this for security, debugging, and abuse prevention.
  • Cookies: we use session cookies to keep you signed in. We do not use advertising or tracking cookies.

2. How We Use Your Information

We use the information we collect to:

  • Operate and maintain the Service.
  • Send transactional emails (sign-in links, request emails, reminders, and billing receipts).
  • Enforce plan limits and manage your subscription.
  • Detect and prevent abuse, fraud, and security incidents.
  • Respond to your support requests.

We do not use your data to train machine learning models. We do not sell your personal information.

3. How We Share Your Information

We share personal information only in these circumstances:

  • With your customers: when you send a request, your workspace’s sender identity (name and email) is shared with the recipient so they know who is asking for documentation.
  • Service providers: we use third-party services to operate the Service, including email delivery (Amazon SES), payment processing (Stripe), and file storage (Amazon S3). These providers access your data only to perform services on our behalf and are contractually obligated to protect it.
  • Legal requirements: we may disclose information if required by law, subpoena, or court order, or if we believe disclosure is necessary to protect our rights, your safety, or the safety of others.

4. Data Retention

We retain your workspace data (customer records, submissions, certificates, decisions, and exports) for as long as your account is active. If you delete your workspace or close your account, we will delete your data from our active systems within 30 days. Backups may retain data for up to 90 additional days before automatic deletion.

5. Data Security

We use industry-standard measures to protect your data, including encrypted connections (TLS), encrypted storage for files, hashed session tokens, and access controls on our infrastructure. No method of electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Your Rights

You can:

  • Access and export your workspace data at any time using the Service’s built-in export feature.
  • Delete your account and workspace data by contacting us at support@salekeep.com.
  • Correct inaccurate information by editing your workspace settings or customer records within the Service.

7. Children

The Service is not directed at children under 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will delete it.

8. Changes to This Policy

We may update this Privacy Policy from time to time. If we make material changes, we will notify you by email or through the Service at least 30 days before the changes take effect. Your continued use after the effective date constitutes acceptance.

9. Contact

Questions about this Privacy Policy? Email us at support@salekeep.com.